ISO/IEC 20000-1 IT Service Management System Course
0 STUDENTS ENROLLED
The purpose of the course is to facilitate the understanding of requirements for an IT service management system as they are formulated by the international standard ISO/IEC 20000-1. The structure of the course follows the requirements of the standard and includes Introduction, General management system requirements, Design and transition of new or changed services, Service delivery processes, Relationship processes, Resolution processes, & Control processes.
No Reviews found for this course.